Shipping policy

Last Updated: 12/1/25

Only.vet partners with multiple third-party suppliers through Shopify Collective. Because each supplier maintains its own fulfillment schedules, shipping methods, and processing workflows, delivery times and tracking availability may vary by product. The policy below outlines how shipping is handled across our marketplace.

1. Shipping Coverage

  • Only.vet currently ships to U.S. addresses only (all 50 states + Washington D.C.).

  • We do not ship internationally, including U.S. territories, APO/FPO addresses, or PO Boxes unless specified by the supplier.

2. Order Processing Times

  • Processing times vary by supplier. Most orders are processed within 1–5 business days, but some suppliers may require additional time depending on product type, inventory levels, or seasonal demand.

  • Processing time begins once payment is successfully authorized.

  • Orders containing items from multiple suppliers may ship separately, resulting in multiple packages and delivery timelines.

3. Shipping Methods & Delivery Estimates

  • Shipping carriers, methods, and speed are determined by each supplier.

  • Typical delivery times range from 3–10 business days after processing.

  • Some items may have longer delivery windows due to size, weight, customization, or supplier location.

  • Estimated delivery timeframes are not guaranteed, as delays can occur due to carrier issues, weather, or supplier logistics.

Each product page may display shipping details when provided by the supplier. These reflect the supplier’s estimates, not guarantees.

4. Multiple Shipments in a Single Order

Because Only.vet uses a distributed supplier network:

  • Items in your order may arrive in separate packages and on different days.

  • Each package will have its own tracking number (if provided by the supplier).

You will receive tracking updates for each shipment as soon as they become available.

5. Tracking Information

  • Tracking numbers are provided whenever the supplier supports tracking.

  • Some suppliers may take up to 48–72 hours to activate tracking after the order has shipped.

  • If tracking seems delayed or inactive, this is usually due to carrier processing and should update shortly.

If tracking has not updated for several days, contact us at hi@only.vet and our team will coordinate with the supplier.

6. Shipping Costs

  • Shipping costs vary by product and supplier.

  • Some suppliers offer free shipping; others may charge shipping fees based on weight, distance, or service level.

  • All shipping costs are displayed at checkout before you confirm payment.

  • When an order contains products from multiple suppliers, shipping costs may reflect multiple fulfillment origins.

7. Delays, Lost Packages & Carrier Issues

Delays

  • Only.vet is not responsible for delays caused by carriers, weather, labor shortages, or other external factors.

  • We will assist in coordinating with suppliers to ensure resolution whenever possible.

Lost Packages

A package is considered lost when:

  • The carrier confirms non-delivery, or

  • The tracking shows no movement for an extended period beyond typical transit times.

We will work directly with the supplier to initiate an investigation or replacement.

Incorrect Addresses

  • Customers are responsible for providing accurate shipping information at checkout.

  • Orders cannot be rerouted once a supplier has shipped them.

  • If a package is returned due to an incorrect address, additional shipping fees may apply to resend it.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

  1. Email hi@only.vet within 7 days of delivery.

  2. Include your order number and photos or video clearly showing the issue.

  3. We will contact the supplier to verify the issue and coordinate a replacement or refund according to their policies.

Suppliers may require inspection, photos, or return of the damaged item before approving a replacement.

9. Pre-Orders & Made-to-Order Items

Certain products may require additional lead time. For these items:

  • Estimated ship dates will be listed on the product page when provided by the supplier.

  • Pre-order timelines are estimates, not guarantees.

  • Orders containing pre-order items and regular items may ship separately.

10. Order Changes & Cancellations

  • Once an order has begun processing with the supplier, changes or cancellations may not be possible.

  • For cancellation requests made after processing has begun, customers must wait for the order to arrive and then follow the return process (if eligible).

To request a change or cancellation, email hi@only.vet immediately.

11. Contact Information

For any questions regarding shipping, tracking, or delivery:

Email: hi@only.vet
Subject Line: “Shipping Inquiry – Order #[Order Number]”

We are here to help ensure a smooth and transparent shipping experience.